Work Experience

Senior Consultant

As a Senior Consultant for Guidewire, my duties involve travelling to customer sites to consult the customer, as well as outside consultants, on the technical aspects of our Guidewire implementation and assist in the configuration of the solution for our customers.

Product Owner

As Product Owner of Hyland's Revenue Cycle Management solutions, I oversee product feature requests and enhancements. I work with stakeholders, both internal and external, to determine key features for the product. I work with R&D to set sprint tasks in an agile development environment.

• Manage the product backlog for three scrum development teams totaling over 20 people
• Work with customer and product stakeholders to determine features
• Worked with scrum agile teams in a SAFe environment
• Serve as the leader of the product development teams to senior leadership

Senior Technical Consultant

My position as a technical consultant for Hyland's Global Healthcare Services division specializes in revenue cycle management for hospitals and other healthcare organizations. Helping these organizations manage and automate their EDI and paper EOB payment posting, denials management and root cause analysis, treasury reconciliation, and paper and EDI claims management as it relates to managed care. I also have experience generating analytics and reports to help these organizations track their data and streamline their solution. Solving these problems and customizing a solution for the organization within project budget and time. Creating documentation and training clients on their unique solution. Our software integrates with financial systems from a variety of vendors and I have experience with McKesson, Epic, Siemens, and Cerner.

• Responsible for deployment, and configuration of OnBase systems for healthcare organizations
• Paper and EDI EOB Payment Posting optimization
• Streamline Payment posting, denail management, AR management, and treasury reconciliation for US hospitals
• Experience with software from vendors including Epic, McKesson, Siemens, MEDITECH, and Cerner
• Focused on revenue cycle management modules for OnBase
• Customer-facing in a project-driven environment

IT End User Support

• Responsible for Windows Server Active Directory management
• Maintained and developed software on-demand
• Ensured proper operation of information technology equipment

Education

B.B.A. — Computer Information Systems

• Cumulative GPA 3.87 / 4.00
• Dean's List | 2010 - 13
• Beta Gamma Sigma (ΒΓΣ) Since 2011
• Graduated Summa Cum Laude

Skills & Certifications

Professional Scrum Product Owner I

OnBase Certified Workflow Administrator

OnBase Certified Installer

Windows 7 Configuration & Depolyment

Dell Certified Hardware Technician

Apple Certified Macintosh Technician

---